At Nebuluxe, we aim to process and deliver your orders as quickly as possible. However, we understand that situations may arise where you need to cancel or modify your order. Please review our policy below.
1. Cancellation & Modification Guidelines
- Orders can be canceled or modified within 12 hours of purchase.
- After 12 hours, orders enter processing and cannot be changed or canceled.
- Custom or personalized items are not eligible for cancellation once production has begun.
2. How to Request a Cancellation or Change
If you need to cancel or modify your order, follow these steps:
- Locate Your Order Details – Have your order number and email used at checkout ready.
- Submit Your Request – Email help@nebuluxe.shop with the subject line: “Cancellation Request – [Your Order Number]” or “Modification Request – [Your Order Number]”.
- Wait for Confirmation – Our team will review your request and respond within 24 hours.
3. Refund Policy for Canceled Orders
- Approved cancellations will be refunded within 3–5 business days to the original payment method.
- If your order has already shipped, it cannot be canceled. You may return it following our Return Policy once received.
- Any modifications affecting the order total will be adjusted accordingly, and refunds/charges will be processed as needed.
For any additional concerns, our Nebuluxe Support Team is happy to assist you. We appreciate your understanding and support!
Contact Us
Address: 3897 SAND DUNE COURT
DESTIN, FL 32541
Email Us: [email protected]
Call Us: +1 2724125843
Working Time: 8:00 am – 5:00 pm, Mon-Fri (EST)