Nebuluxe Return & Refund Policy – Easy Returns & Refunds

At Nebuluxe, we value customer satisfaction and aim to provide a seamless shopping experience. Please review our return and refund policy below before making a purchase. These terms apply to orders within the United States.

A. 30-Day Return Window

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order. To qualify for a return, items must be unused, unworn, in their original packaging, and include all tags. A valid proof of purchase is also required.

B. Return Labels

Our shipments do not include return labels. If you need to initiate a return, please contact our help team at [email protected], and we will assist you with the process.

C. How to Initiate a Return

To start a return, email us at [email protected] with the following details:

Order number and full name
Proof of purchase (e.g., order confirmation screenshot)
Reason for return
Clear photo or video evidence if the item is defective or damaged

Once we receive your return request and verify the details (usually within 72 hours), you will receive a confirmation email. Approved refunds will be processed within 7 days. Note that depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to reflect in your account.

D. Defective, Incorrect, or Damaged Items

If your order arrives damaged, defective, or incorrect, please inspect the item immediately and notify us as soon as possible. Contact our help team with photos or videos to help us resolve the issue promptly.

E. Exchange Policy

Exchanges are only available for defective items, incorrect products, or sizing issues. If you need to request an exchange, contact [email protected] for further instructions.

F. Return Shipping Costs

For defective or incorrect products, we cover the return shipping costs.
For returns due to personal preference or ordering errors, customers are responsible for return shipping costs.
Shipping fees are non-refundable for incorrect orders placed by the customer.
All returns must be sent by mail with proper tracking information.
We do not charge any restocking fees.

To ensure a smooth return process, please provide a clear photo or video showing the item’s condition and any discrepancies upon receiving it.

G. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be issued within 7 days to your original payment method. Please allow additional processing time depending on your bank or payment provider.

H. Order Cancellations

Orders may be canceled within 12 hours of placement for a full refund. If a cancellation request is made after this period, it may be processed as a standard return.

Important: Ensure your shipping address is accurate before finalizing your order. We are not responsible for losses due to incorrect addresses provided by the customer.

For any further inquiries, feel free to contact us at [email protected].